Reference

Terms and Conditions at sapphirebet

These terms set out the contract between you and sapphirebet when you open an account and use our lobby — covering how your account works, what we expect…

Account EligibilityUPI & Paytm DepositsWithdrawal RightsAccount Suspension RulesGoverning Law
sapphirebet Terms and Conditions at sapphirebet
REACH OUR TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear, or you want to raise a dispute about your account, our support team is available around the clock.

Live Chat Start a live chat session directly inside your account dashboard.
Email Support Write to our support address for detailed questions about specific terms, account restrictions, or…
Help Centre Our Help Centre holds plain-language explanations of key clauses — account limits, withdrawal timelines…
HOW WE OPERATE

How sapphirebet Handles Your Account and Data

We take seriously our obligation to handle your account data with care. Below are the six pillars that govern how we store, protect, and process information linked to your sapphirebet account under…

Data Retention

We retain your account data for as long as your account remains active and for a legally required period after closure. You may request a summary of stored data by contacting support through your account dashboard at any time.

Cookie Policy

Our platform uses session and analytics cookies to keep your login active and to understand how the lobby is navigated. You can manage cookie preferences in your browser settings; disabling certain cookies may affect lobby functionality.

Account Security

Every account is protected by password hashing and optional two-factor authentication. We never store raw passwords. If we detect unusual login activity, we temporarily lock the account and notify you via your registered email address.

Payment Data Handling

We do not store your full UPI handle, Paytm wallet credentials, or PhonePe PIN on our servers. Payment instructions are passed directly to our payment processor over an encrypted channel and are never logged in plain text.

Requesting Changes

To update your registered email, phone number, or withdrawal account details, raise a request through live chat or email. Changes take effect after identity verification is completed, usually within one business day.

Who to Contact for Legal Queries

Formal legal notices regarding these terms should be sent in writing to our compliance team via the email address listed in the Help Centre. We acknowledge receipt within two business days and respond fully within fourteen.

Frequently Asked Questions About Our Terms

These questions cover the clauses that account holders ask about most often. If your question is not covered here, our live chat team can clarify any specific clause in plain language.

No. You accept the terms once when you open your account. If we update the terms, we notify you by email and display a prompt on your next login. Continued use after that notification counts as acceptance of the revised terms.

Yes. Contact our support team via email or live chat and ask for the version of the terms in effect on the date you opened your account. We archive all previous versions and can supply the relevant copy within two business days.

Depending on the nature of the breach, we may suspend your account pending an internal review, restrict specific features such as withdrawals, or close the account permanently. We will notify you of the action taken and the reason by email.

Yes. The terms include a payment data clause that explains how UPI, PhonePe, and Paytm transactions are processed and what records we keep. Payment credentials are never stored in recoverable form on our servers.

Submit a written dispute via email to our compliance address, which is listed in the Help Centre. Include your account reference number and a description of the issue. We acknowledge within two business days and aim to resolve within fourteen.

The governing law clause is stated in full in the terms document. Your rights and obligations under the terms depend on local law, and access to the platform is available only where local law permits such use.

You can request account closure through live chat or email at any time. After closure, we retain data for the period required by applicable law. Once that period expires, personal data is deleted or anonymised in line with our data retention policy.